EMERGENCY
Text to 911
Text-to-911 offers a vital lifeline when speaking out loud isn’t an option. Whether you’re facing a dangerous situation where silence is crucial, or experiencing communication challenges that make voice calls difficult, this innovative service ensures you’re never alone in an emergency.
With just a few keystrokes, you can discreetly connect with trained dispatchers who are ready to send help your way. When every second counts and speaking could put you at risk—or simply isn’t possible—Text-to-911 is there to bridge the gap and keep you safe.
Text-to-911
Text-to-911 provides a critical alternative for reaching emergency services when a voice call isn’t possible. Whether due to safety concerns or communication barriers, this service ensures you can discreetly request help and stay connected with dispatchers when every second counts.
When To Use Text-to-911
Hearing and speech-impaired individuals benefit from Text-to-911, as do those who may find themselves in a situation where they cannot make a voice call, such as a home invasion or domestic abuse situation. Additionally, during a major weather event, the voice pathways for cell phones can become jammed, but oftentimes texts can get through.
The 911 Center follows specific protocols to make sure callers receive the best and proper care needed. In your darkest time, help is a phone call or text away. 911 Dispatchers are always there to lend the help you need when it matters most.
How to Text-to-911: Step-by-Step
- Open your phone’s text messaging program
- Enter the numbers “911” in the “To” field
- Push the “Send” button
- Stay with your phone, be prepared to answer text questions and follow instructions from the 911 Dispatcher
- Be aware of auto correct, especially when providing a location
What does NOT work with Text-to-911:
× DO NOT send the same text message to multiple people at the same time. A “group text” will cause your message to not go through to 911.
× DO NOT send your emergency text to anyone other than 911.
× DO NOT use emoticons, emojis, or other symbols.
× DO NOT use abbreviations or acronyms (text speak).
× DO NOT send photos or videos as they are not compatible and will not reach the 911 Call Center
× DO NOT use special apps to send text messages, videos (such as Snapchat), or photos as they will not get through to the 911 Call Center.
Text-To-911 Tips
Text-to-911 Tips
Texting can be difficult because it takes time and effort to send the information and wait for a response. Here are some important tips to remember when you Text-to-911:
Know Your Location or Address
Be ready to provide the 911 Dispatcher with the exact location of the emergency, including the city. Accurate information helps responders reach you quickly.
State Emergency Type
Clearly state the type of emergency and the specific help needed, whether it’s police, fire, or emergency medical services.
Call When Possible
ALWAYS try to make a voice call, if able to do so. Texting takes valuable time that could make a difference.
Incorrect Auto Correct
Pay close attention to auto-correct errors, especially when sharing critical information like your location.
Short & Sweet
Keep text messages to 911 brief and clear, using full words to avoid any confusion or delay.
Silence Your Phone
If you’re in a situation where you must remain quiet, remember to silence your phone to avoid drawing attention.
Prepare the 911 Dispatcher
If you have speech or hearing impairments, inform the dispatcher immediately so they can adjust communication methods accordingly.
Avoid Confusion
To ensure clarity, avoid using slang, text abbreviations, or emojis when texting 911—stick to full words.
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Muskogee County EMS
200 Callahan St.
Muskogee, OK
(918) 683-0130
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